Past Issues of the ADVISOR

2005

January
Credit Management Information
Pseudonyms: bad for debtors, good for collectors
Staying on track when conversing with debtors
Soliciting help when skip tracing
US consumer debt staggering
Industry acronyms you should know
How do you reward outstanding collector performance?

2001

October

Money Sources: Seek And You Shall Find
Collection Pointers
Contact Technique: Reaching The Evasive Debtor
Customer Relations: Avoiding Condescension
Success Trait: Confidence Establishes Credibility
Persuasion: Don't Just Try It - Do It!
In The Trenches: A Collector's Viewpoint
Advice for Managers: POWERFUL WAYS TO KEEP COLLECTORS MOTIVATED
The Art of Negotiating: OBTAIN REALISTIC PAYMENT COMMITMENTS
Initial Contacts: TAKING YOUR BEST SHOT
The Legal Brief
Positive Attitude: IS YOUR GLASS HALF-EMPTY OR HALF-FULL?
Career Talk: ARE YOU COMMITTED TO YOUR JOB?
PERSISTENCE PAYS IN COLLECTIONS

1999

November

Getting Paid From Alternate Sources
Detailed Documentation A Must
Tips to Help You Use Your Time Wisely
Effective Listing Essential When Collecting
Collection Advice for the Month
The Right Words Make A Difference
How well do you communicate with debtors?
Four Tips To Get Your Point Across
Motivating Debtors To Pay
In Sickness And Health

1996

September

Collections And Sales: Two Professions With Much In Common
Black & White Goals
Keeping Customers Under Control
Tips on how you can use your voice to calm angry debtors
Ten Guidelines When Dealing With An Upset Customer
Collecting In Accordance With The FDCPA
When Marriage Ends In Divorce, Collection Can Become Challenging
Settling Into Work After Summer Vacation
Changing Format Improves Communication Suggested Alternatives
Response to Reader’s Question
Take A Look At Your KASH
Just Ask Why???
HOW CAN WE HELP YOU? The Customer Friendly Approach To Collecting